FAQ + Shop Policies

FAQ + Shop Policies

We believe there’s something special about bringing handmade pieces into your home. Many of our products are created individually by hand, which means no two pieces will ever be exactly alike—and we think that’s part of what makes them beautiful.

Below you’ll find answers to some of our most frequently asked questions, along with important information about our handmade products, candle care, shipping, damages, returns, and our Clear Out Collection.


Frequently Asked Questions

Are your products handmade?

Yes! Many of our products are 100% handmade from start to finish.

Our concrete candle vessels and concrete home décor pieces are individually made by hand. We mix, pour, finish, and seal our concrete pieces ourselves using a water-based sealer. Our candles are then individually hand-poured in small batches.

We also occasionally use purchased glass or ceramic vessels because, well… sometimes they’re just too cute to pass up! While these vessels themselves are not handmade by us, every candle poured into them is still hand-poured with care.

Each product listing will specify the materials and details for that particular piece.

 

What kind of wax do you use?

Most of our candles are made with soy wax, although the type of wax may vary depending on the candle or collection.

Because we occasionally experiment with different waxes and blends to create the best experience for a particular candle, the specific wax used will always be listed in the product description.

 

What kind of wicks do you use?

Our candles are made using either cotton or wooden wicks, depending on the candle, vessel, and fragrance.

The wick type will be specified in the individual product listing when applicable.

 

Why does my handmade item look slightly different from the photos?

That’s the beauty of handmade!

Concrete naturally develops subtle variations in color, texture, pores, air bubbles, markings, and finish. Because each vessel and décor piece is individually made by hand, no two will be completely identical.

These natural variations are not considered defects. They’re part of what makes your handmade piece uniquely yours.

Hand-poured candles may also have minor cosmetic variations in the wax that do not affect the candle’s quality or ability to be enjoyed.

 

Are your products breakable?

Our concrete, ceramic, and glass products are breakable and should always be handled with care.

Our macramé and crochet products are not considered breakable, although they should still be handled and cared for according to their individual product instructions.

Please keep breakable décor on stable surfaces and away from areas where it could easily be knocked over.

Can I reuse my candle vessel?

Absolutely! We love finding ways to give beautiful things another life.

Once your candle has been completely used and the vessel has been safely cleaned, there are so many ways to repurpose it around your home.

Some of our favorites include:

  • Pens and pencils
  • Makeup brushes
  • Jewelry
  • Craft supplies
  • Small-item storage
  • Decorative storage
  • Small planters or plant holders

Get creative with it!

Please note that repurposed candle vessels are intended primarily for decorative and storage purposes unless otherwise stated. We do not recommend using previously burned candle vessels for food or beverages.

 

Is your packaging recyclable?

Yes! Our packaging is 100% recyclable. ♻️

We’ve intentionally chosen packaging materials that can be recycled after your order arrives. From the outside of the box to the materials protecting your handmade pieces inside, our packaging includes:

  • Cardboard shipping boxes
  • Paper packing materials
  • Paper tape
  • Paper labels
  • Paper cards and inserts

That means you won’t have to sort through plastic tape, bubble wrap, or plastic packing materials before recycling your package.

We believe beautiful products shouldn’t have to come with unnecessary waste, so we’ve made thoughtful packaging choices that help protect both your order and the environment.

Simply break down your packaging and recycle it according to your local recycling guidelines. ♻️


Candle Care + Safety

We want you to enjoy every last burn of your candle, but candles should always be burned responsibly.

For the best and safest experience:

  • Trim your wick to approximately ¼ inch before each burn.
  • Place your candle on a stable, heat-resistant surface.
  • Keep the wax free from wick trimmings, matches, and other debris.
  • Never leave a burning candle unattended.
  • Keep burning candles away from children and pets.
  • Keep candles away from drafts and flammable materials.
  • Do not move or handle the vessel while the candle is burning or while the wax and vessel are still hot.
  • Do not burn your candle for longer than the recommended burn time provided with your product.
  • Discontinue burning when approximately ½ inch of wax remains at the bottom of the vessel.

Concrete, ceramic, and glass vessels can become hot during use. Always allow your candle and vessel to cool completely before touching or moving it.


Shipping + Order Policies

How quickly will my order ship?

Processing times may vary depending on the product, particularly because many of our pieces are handmade.

Please refer to the individual product listing and your order confirmation for current processing estimates.

Processing time refers to the time needed to prepare your order before shipment and does not include carrier transit time.

Once your order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside of our control.

 

Can I change or cancel my order?

If you need to request a change or cancellation, please contact us as soon as possible after placing your order.

We cannot guarantee that an order can be changed or canceled once processing has begun or the order has shipped.


Damaged Items

We take great care when packaging every order, especially our breakable pieces. Unfortunately, we know that damage can occasionally happen during shipping.

What if my regular-priced item arrives damaged?

If an eligible item arrives damaged, please contact us promptly and provide:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping box and packaging
  • A brief description of the damage

Once the shipping damage has been verified, an eligible replacement will be prepared and shipped within approximately 7–10 business days of the damage being reported.

Because many of our pieces are handmade, your replacement may have slight natural variations from the original item.

If an exact replacement cannot be made or the product is no longer available, we’ll work with you to find an appropriate alternative.


The Clear Out Collection

Our Clear Out Collection gives some of our past creations another chance to find a home while we make room for what’s coming next.

This collection may include test batches, prototypes, past designs, discontinued pieces, and products created throughout the years as we’ve tested, learned, and refined our craft.

These pieces are still functional and made with care, but they may have cosmetic imperfections, older finishes, slight variations, or characteristics that don’t necessarily reflect the quality and standards of our newest products.

Instead of letting perfectly good handmade pieces go to waste, we’re offering them to you at 40–60% off.

 

Are Clear Out Collection items returnable?

No. Because of the deeply discounted pricing and nature of these products, all Clear Out Collection sales are final.

Clear Out Collection products cannot be returned, refunded, exchanged, or replaced because of:

  • Cosmetic imperfections
  • Handmade variations
  • Older designs or finishes
  • Discoloration or appearance variations disclosed or visible at purchase
  • Change of mind

Whenever possible, we’ll photograph or describe notable imperfections so you can make an informed decision before purchasing.

By purchasing from the Clear Out Collection, you acknowledge that you’re purchasing a discounted item that may have these characteristics.

 

What if my Clear Out item is damaged during shipping?

We still want to know!

Because many Clear Out pieces are one-of-a-kind, discontinued, or testers, we’re unable to guarantee a replacement and Clear Out purchases remain non-refundable.

However, if your item experiences new damage caused during shipping, please contact us with your order number and photographs of:

  • The damaged item
  • The shipping box
  • The packaging materials

Once the shipping damage has been verified, we’ll offer you a discount toward another item.

This policy applies specifically to new damage that occurred during transit and does not apply to imperfections, markings, variations, or characteristics that were already present in the Clear Out product before shipment.


Returns + Exchanges

Because many of our products are handmade and created in small quantities, we encourage you to carefully review the product description, dimensions, materials, photographs, and care information before purchasing.

Clear Out Collection items are always final sale.

For other products, please contact us if you have a concern with your order. Eligibility for a return or exchange will depend on the item and circumstances.

Original shipping charges are non-refundable unless your order arrived damaged or an error was made on our end.

Products that have been used, burned, washed, altered, or damaged after delivery are not eligible for return or replacement.


Handmade Product Disclaimer

Handmade means beautifully imperfect.

Small variations in color, texture, shape, dimensions, wax appearance, concrete finish, air bubbles, pores, markings, or other characteristics are expected with handmade products.

These variations are a natural part of the handmade process and are not considered damage or manufacturing defects.

We do our best to photograph and describe our products as accurately as possible. However, colors and finishes may appear slightly different depending on lighting, photography, and individual device or screen settings.

Each handmade piece has its own character—and that’s exactly how we like it.


Questions About Your Order?

We’re always happy to help.

Please visit our Contact page and include your order number when reaching out about an existing purchase.

Thank you for choosing handmade, shopping small, and giving our creations a place in your home.

Every order supports our small business and allows us to keep creating, experimenting, and bringing new ideas to life—and we’re incredibly grateful you’re here. ♡