Refund policy

Refund Policy

All Handmade House products are handcrafted in small batches and made with care. Due to the handmade nature of our candles, we do not accept returns or exchanges unless your item arrives damaged or defective.

Damaged or Defective Items If your order arrives damaged, please contact us within 7 days of delivery at [your email address]. We ask that you include a photo of the damage so we can make it right. Resolutions are handled on a case-by-case basis and may include a replacement or store credit.

Non-Returnable Items Because of the nature of our products, we are unable to accept returns on items that have been used, burned, or are not in their original condition.

Questions? If you have any questions about your order, reach out to us at handmadehouseamp@gmail.com — we're happy to help.